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AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
Though Agentic AI is reshaping the way MDR providers detect and respond to threats, many solutions are still in beta or lack meaningful automation. This eBook, "AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities," offers 10 essential questions to help security leaders evaluate MDR platforms and avoid AI hype. Download your complimentary copy to understand what real Agentic AI looks like, how it accelerates detection and response, and what outcomes to expect. Contact Open Road Technologies for a strategic consultation.
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It's important to verify if the MDR provider's AI is production-ready or still under development. Many vendors may present their AI as mature while still in beta. Look for evidence that the AI is actively driving measurable outcomes in real-world environments. Additionally, inquire about how the AI is currently applied—whether it contributes to initial threat detection or is involved in investigation and response processes.
What Actions Can Your AI Take Autonomously?
Understanding the autonomous capabilities of the AI is crucial for maintaining control over incident response. Providers should clearly document the actions AI can take independently, such as endpoint isolation or file quarantine, and specify which actions require human validation. Additionally, there should be role-based approval workflows for high-impact decisions, ensuring that human oversight is always integrated into the process.
How Do You Ensure AI Decision-Making Transparency?
A mature MDR provider should offer detailed reasoning behind each AI-driven action, avoiding 'black-box' operations. This includes providing an evidence trail that explains what actions were taken, why they were taken, and the context behind those decisions. Daily operational summaries can also help teams understand AI activity and its impact, while exportable evidence packages should be available for audits and investigations.
AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
published by Open Road Technologies
Open Road Technologies provides tailored IT services including cloud solutions, managed IT, and cybersecurity services. With over 25 years of experience in the greater Memphis, TN area, we offer personalized, cost-effective technology management and support to companies, helping them avoid unexpected IT problems and ensure business continuity. Our solutions are designed to facilitate predictable IT costs and efficient communication, bolstered by training for staff to recognize and respond to potential data breaches. We are family-owned and operated, meaning our reputation and name are on the line. Because of that, we take the time to get to know our customers personally and their business in-depth. It's what sets us apart from the competition.
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