With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact Open Road Technologies to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI through the use of Microsoft Copilot Studio to enhance various aspects of its business. This includes creating AI agents to assist teams, such as a fraud detection agent that helps analyze transaction data more efficiently. The goal is to unify data from its different operations, ultimately improving the customer experience and allowing employees to focus more on their core tasks.
How does AI benefit veterinary services at Pets at Home?
AI is being used in veterinary services to streamline administrative tasks, allowing vets to spend more time with patients. For instance, the company is testing a transcription tool to assist during clinical consultations. This approach aims to alleviate the pressures of scheduling and patient care, enabling veterinary staff to focus on their primary responsibilities.
What data does Pets at Home leverage for AI insights?
Pets at Home has access to substantial customer data, with around 8 million members in its Pets Club and 10 million pets. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by Open Road Technologies
Open Road Technologies provides tailored IT services including cloud solutions, managed IT, and cybersecurity services. With over 25 years of experience in the greater Memphis, TN area, we offer personalized, cost-effective technology management and support to companies, helping them avoid unexpected IT problems and ensure business continuity. Our solutions are designed to facilitate predictable IT costs and efficient communication, bolstered by training for staff to recognize and respond to potential data breaches. We are family-owned and operated, meaning our reputation and name are on the line. Because of that, we take the time to get to know our customers personally and their business in-depth. It's what sets us apart from the competition.
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