Case Study: Contact Center with Customer Service Staff
Acer offers a portfolio of device models and configurations to meet the needs of contact center managers and agents.
In this brief case study, you'll learn why one contact center selected the Acer Chromebox CX13 and ChromeOS thin client devices.
What are the key features of the Acer Chromebox CXI3?
The Acer Chromebox CXI3 offers secure, mobile, and powerful computing capabilities with low storage requirements. It supports Virtual Desktop Infrastructure (VDI) and can be easily deployed and managed remotely, making it ideal for hybrid workforces. Additionally, it can be mounted to a monitor for an All-in-One solution.
How does Chrome Enterprise Upgrade enhance device management?
Chrome Enterprise Upgrade enhances device management by providing ease of manageability and inherent security features. This is particularly beneficial for IT teams that need to handle device turnover and theft efficiently.
Why choose Acer for remote work solutions?
Acer offers a diverse range of product models and configurations that prioritize power, security, and versatility for remote users. They assist customers in selecting the right configuration and screen size through demos and collaboration with Google during the proof of concept phase.
Case Study: Contact Center with Customer Service Staff
published by Open Road Technologies
Open Road Technologies provides tailored IT services including cloud solutions, managed IT, and cybersecurity services. With over 25 years of experience in the greater Memphis, TN area, we offer personalized, cost-effective technology management and support to companies, helping them avoid unexpected IT problems and ensure business continuity. Our solutions are designed to facilitate predictable IT costs and efficient communication, bolstered by training for staff to recognize and respond to potential data breaches. We are family-owned and operated, meaning our reputation and name are on the line. Because of that, we take the time to get to know our customers personally and their business in-depth. It's what sets us apart from the competition.
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